privacy policy

Policy scope and store identity
This policy pertains to the Al-Kandar Oud and Incense storefront at https://oud.summow.om/, and is independent in terms of content and products.
The published operational policies remain under the corporate and technical umbrella of His Highness United Establishment LLC. The store's independence does not imply that it is a separate entity.
Separate legal terms unless the seller's data or invoice indicates otherwise.
Data controller
The United Foundation of His Highness is the entity that manages the shared digital infrastructure of the His Highness system and controls the data it collects directly through
Its platforms, unless the store or product page specifies that an independent seller is processing certain data on their own behalf. Official communication regarding privacy:
info@summow.om.
Data we may collect
• Identity, contact and account details: Name, phone, email, delivery address and login details.
• Order details: Products, quantities, prices, order status, invoice, and transaction number.
• Payment details are required to confirm the transaction; we do not require full card details to be retained when processing is with a licensed payment provider.
• Shipping and customer service information: Delivery address, delivery instructions, tracking number, complaints and correspondence.
• Technical data necessary for security and website operation, such as IP address, device type, browser, login logs, and cookies, according to your preferences.
user.
Treatment purposes
• Order execution, electronic contract, payment, shipping, returns, and after-sales service.
• Account protection, fraud prevention, transaction verification, and troubleshooting of malfunctions and disputes.
• Fulfilling legal, accounting and regulatory obligations and maintaining the required records.
• Optimize the platform and measure performance using minimal data and in accordance with the necessary settings and approvals.
• Direct marketing is permitted only in accordance with the required controls and approvals, with the possibility of stopping it at no cost.
Participation and service providers
We only share the minimum data necessary with payment, shipping, hosting, and technical service providers, and with the seller or store that needs the data to process the transaction.
Official bodies where there is a legal basis. Parties working on our behalf must use the data for the specified purpose and apply appropriate safeguards.
Data owner rights
• Requesting access to data, correcting and updating it, and exercising the rights established by law.
• Withdrawal of consent when processing is based on it, without prejudice to previous lawful processing.
• Request a halt to direct marketing, and file a complaint if you believe there is an unethical transaction.

Protection, retention and transfer

We implement appropriate organizational and technical measures to control access, protect accounts and communications, back up data, and handle incidents. We retain data to the extent necessary.
The need for the data and regulatory obligations is then addressed, and the data is either deleted or made unrelated to the individual. Any transfer of data outside the Sultanate of Oman is subject to the Data Protection Law.
Personal status, its executive regulations, and related controls.
Cookies
The necessary files are used for login, shopping cart, and security. Non-essential analytical or marketing files are subject to the required settings and approval.
The choices can be modified from the cookie management tool or browser settings.