Terms of Use

Eligibility and Account
The services are intended for users aged 18 and over. The user is responsible for the accuracy of their account and order information, the confidentiality of their login credentials, and for not misusing the platform.
Electronic contract and prices
• Displays a summary of the order, products, quantities, prices, and delivery charges before confirmation whenever possible.
• Errors can be corrected before execution or shipping begins whenever possible, and the transaction is confirmed by confirmation, invoice, and electronic records.
• If a clear material error appears in the price or description, the responsible party will contact us to correct the order before implementation without compromising the consumer's rights.
Nature of this store
• The store offers Omani oud and incense, Hojari frankincense, oud oils, perfumes, and sprays; some products are shown in weights, sizes, and options.
Multiple.
Product-specific rules
Incense, oud, and frankincense intended for burning should be used in a well-ventilated area, away from children and flammable materials. Embers or the incense burner should not be left unattended.
monitoring.
• Perfumes, sprays, and oud oils are for external use only, according to the package instructions, and should be kept away from eyes, flames, and heat sources.
• A limited natural variation in the color or shape of pieces of agarwood or frankincense is not considered a defect when the agreed category, weight, description and quality are identical.
• The weight or size specified on the product page is part of the order specifications.
Prohibited use
• Fraud, identity theft, use of an unauthorized payment method, or attempted unauthorized access.
• Uploading content that is illegal or violates privacy or intellectual property.
• Reusing trademarks and images or claiming a partnership or authorization that does not exist.