Frequently Asked Questions

What type of products are covered by this policy?
Omani oud and incense, Hojari frankincense, oud oils, perfumes and sprays.
Does the five-day right apply to all products?
No. This is a commercial advantage of a product that is sound under certain conditions, and exceptions are made for cases outlined in this store's policy due to the nature of the product. Rights regarding defects and non-conformity are legally permissible.
It remains independent.
What if the wrong or damaged product arrives?
Contact customer service immediately with your order number and clear photos. The order will be processed as a non-conformity or defect in accordance with applicable law and policy.
How do I find out the fees and payment methods?
It appears on the payment page. Current operational payment method: seconds.
How do I find out which shipping company to contact?
Current operating carrier: GENACOM/NOL or the carrier shown at checkout, which may change depending on the region or type of order, and will appear in the order.
Reference.
Is this policy independent of the rest of Sumou stores?
Yes, in terms of the products and operating conditions of this store, but these are linked to the basic policy of the Sumou Foundation and are inseparable from legal rights.
The general public.