Return and exchange policy

Legal rights in case of defect or non-conformity
If the goods are defective or do not conform to specifications or the purpose for which they were contracted, the consumer rights stipulated under the Omani Consumer Protection Law shall apply.
According to Article (16) of Royal Decree No. 66/2014, the right to exchange, return, or refund is established within 15 days of receipt in the following cases.
As defined by law, with the exception of perishable consumer goods, provided that the purchase is proven and the defect is not due to misuse.
The advantage of changing opinions on the right product
In addition to legal rights, the company, as a business advantage, allows for the return of a sound product within 5 days of receipt, provided it is unused and in its original condition.
The original product, complete with all accessories and packaging, and in resalable condition, provided it does not fall under the exceptions specific to the nature of the product outlined in this document.
The customer is responsible for the return shipping cost if the reason is personal, unless otherwise required by law.
Terms and conditions specific to this store
• The change of opinion feature does not cover perfumes, oils, incense, or frankincense after the seal has been opened, or after use or burning if their condition has changed or the guarantee cannot be fulfilled.
Safe for resale.
• The unopened, undamaged product can be returned within the five-day period if it remains in its original condition and packaging.
• Weight deficiency, leakage, breakage, product or size difference from order, or the presence of a fixed defect subject to statutory non-conformity rights.
Return request steps
• Send the order number, reason for the order, and photos if there is damage or defect to info@summow.om or the store's official channel.
• Do not send the product to any address before receiving return instructions.
• The product should be packaged in a way that protects it during transport, and proof of purchase should be included.
• After receipt and inspection, the customer is informed of the result and the appropriate replacement, refund, or action.